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爱尔兰代写assignment:前台的作用

办公室的前台主管是组织的形象建设者和该组织提供的服务。他们是组织的正面,因为它正确地说第一印象是最后的印象,所以与前台主管的情况是一样的。他们处理客户的方式在建立客户的组织的信誉和形象方面起着至关重要的作用。
在这里,接待员作为前台主管所扮演的角色在处理双重预订的情况下扮演了关键的角色。她尽了最大的努力来处理双重预订的条件,并试图在她的最后解决这个问题。当两名顾客拒绝她改变服务日期的要求,并告诉她他们正在接近服务中心时,她平静地欢迎他们(Sureshchandar,2002)。她没有表现出任何客户的不满,而是欢迎他们来到服务中心。她作为一名接待员的作用是卓越的,因为她很好地处理了客户,并在客户心中树立了公司的正面形象。作为一名负责任的员工,她立即把这种情况告诉了她的高级经理,以便他能及时做出决定。
前线工作人员的作用是为客户提供服务,使客户满意,从而创造出他们的忠诚度。因此,接待员的作用至关重要,因为她是第一次接触到客户的人。前线员工在客户满意度和创收中扮演着重要的角色,他们通过与客户互动的方式来做(Bettencourt,2001)。客户服务是指人们在相互照顾的同时,相互联系和满足彼此需求的方式。一个组织的价值通过前线员工提供给客户的个人接触而得到良好的沟通。组织的有效性是建立在他们作为客户的前线主管的基础上的,因为他们是第一次与他们进行交易的组织。

爱尔兰代写assignment:前台的作用

The front desk executive of the office is the image builder of the organization and the services provided by that organization. They are the face of the organization as it is rightly said first impression is the last impression so is the case with the front desk executive. The way they handle the customers plays a vital role in building the credibility and image of the organization in the minds of the customers.
Here the role played by the receptionist as a front desk executive played a crucial role in handling the situation of double booking. She did her best to deal with the condition of double booking and tried to sort out the matter at her end. When both the customers refused to her request of shifting their service date and told her that they are approaching the service centre she calmly welcomed them (Sureshchandar,2002). She did not show any customer annoyance of any kind instead she welcomed them to the service centre. Her role as a receptionist was remarkable as she handled the customers well and built a positive image of the company in the minds of the customers. As a responsible staff she immediately informed this situation to her senior manager so that he can take a timely decision.
The role of front line staff is to provide the customers with satisfaction for the services provided to them that creates the sense of loyalty within them. Thus the role of the receptionist was crucial as she was the one who came in contact to the customer for the first time .The front line staff is plays an important role in the customer satisfaction and revenue generation and this they do by the ways they interact with customers (Bettencourt, 2001). Customer service is about the ways in which people relate and fulfil each other’s need while caring for each other. The value of an organization is well communicated through the personal touch provided by the front line staff to the customers. The effectiveness of the organization is based on the kind of the front line executives it has as for the customer they are the organization as they are the ones who transacts with them for the first time.