Tourism and hospitality go hand in hand as people would require a good experience while they are on holidays (Barrows and Powers, 2009). Thus a good tourism company requires certain flair in their customer satisfaction and handling that imbibes a sense of belonging in the tourist while they enjoy with their families or colleagues. This is of course a concept and there are hardly any exact or fixed rules as to the way any single customer is to be handled. Following are some of the fixed pattern of questions that need to be asked that help in a good experience for the customer.
- What are the basic daily needs of a tourist
- What are the required food and living standards that they would expect
- What are the transportation needs that have to be met
- What are the best places that a tourist would like to visit
- What minimum comforts are to be allotted for the tourist on-road
These are basic outlines of the questions that must be asked and not by any means the final set of requirements. But most Travel and Tourism entrepreneurs would agree that the best way to reach the best solution is always to outdo the obvious answers to these questions. For example, if the obvious answer to the question what is the transportation requirements for a given trip is a land vehicle, if an air vehicle is within reach that has to be opted for in order to gain maximum customer satisfaction.
旅游和酒店齐头并进的人都需要一个好的经验在度假的时候（公猪和权力，2009）。因此，一个好的旅游公司需要在他们的客户满意度和处理，喝一种归属感的游客在享受与家人或同事一定的天赋。这当然是一个概念，几乎没有任何确切的或固定的规则，任何单一的客户要处理的方式。以下是一些需要的要求，为客户在一个很好的经验，有助于问题的固定模式。
•以旅游者的基本生活需要的是什么
•所需的食物和生活标准，他们的期望是什么
•运输需求必须满足的是什么
•，游客想去的最好的地方是什么
什么是最小的舒适•将分配对道路旅游
这些是必须要问的，不以任何方式的要求，最终提出问题的基本概述。但大多数旅游者都会同意，以达到最佳的解决方案的最好方法就是对这些问题的明显的答案。例如，如果对这个问题是什么，对于一个给定的旅行的运输要求答案显然是陆地车辆，如果空气车辆是触手可及的，被选择以获得最大的客户满意度。
