英国论文代写价格 1-18

by | 18-Jan-2013 | 英国论文代写

英国论文代写价格

“Customer is the most important person for a business. He is not an interruption to our work but the purpose of it. He is not an outsider; he is a part of it. We are not doing him a favour; he is doing us a favour by givinlg us an opportunity to serve him.”

 

It is evident from these insightful words that the place of the customer in a business is exalted. So let us turn now to a discussion on the strategies that can be used to manage customer relations. These are strategies ten. They are by no means exhaustive. They are merely among those that are most important. Customer relations involve three stages. They are before the guest has visited the hotel, during the guests stay at the hotel and after the guests stay at the hotel. In order to improve customer relations they need be improved holistically. They need to be improved during all three stages. Before the customer has visited the hotel he or she needs to be made to feel as if the hotel staff is eager to have him. As if they can wait to have him over to stay. During the stay the customer needs to be made to feel like royalty. As if his every whim and desire is a command issued forth by a king or queen. Discussed below are the ten strategies to manage customer relations and service quality.

 

First is guest recognition. This means learning more about the guest in order to serve them better. This part is spread out in to the first two phases. Some information can be acquired before the guest even arrives at the hotel. The more information the guest can acquire before the guest arrives at the hotel them better it is in fact. This means getting to know the guest preferences tastes and tendencies, and then remembering all this information. This information is to be used to better serve the guests. For example if a guest prefers to be left alone. Then leave the guest alone. The key is to keep a record of this information and make it easily and centrally available to hotel staff. This way even if a guest visits a different branch of the hotel the staff in that hotel will have access to this information. This will definitely improve the quality of the guests stay at the hotel.

 

英国论文代写价格

“客户是企业最重要的人。他不是一个中断我们的工作,但它的目的。他不是一个局外人;他是它的一部分。我们不是在帮他;他做我们的givinlg我们机会去服事他帮个忙。”

很明显,这些有见地的话,在一个企业客户的地方是高尚的。所以我们现在在那可以用来管理客户关系的策略探讨。这些策略十。他们不详尽的。他们只是在那些最重要的。客户关系包括三个阶段。他们在客人参观了酒店,在客人入住酒店及客人入住酒店。为了改善与客户的关系需要改进的整体。他们需要在所有三个阶段的改进。在客户访问他或她需要觉得酒店的工作人员是希望他酒店。如果他们能等到有他留下来。在客户需要作出感觉版税中。如果他每一个心血来潮和欲望是由国王或女王的四发出命令。下面讨论的是管理客户关系和服务质量的十大战略。

首先是客人的认可。这意味着学习更多关于客人为了提供更好的服务。这一部分是散布在前两个阶段。一些信息可以在客人面前获得甚至到达酒店。客人可以获得客人到达酒店更好他们实际上是在更多的信息。这意味着了解客人的喜好的口味和倾向,然后记住所有这些信息。这个信息是用来更好地服务客人。例如,如果客人喜欢独处。然后离开的客人单独。关键是要保存此信息的记录,使它容易集中的酒店工作人员。这样即使客人参观酒店,酒店将获得此信息的人员不同的分支。这肯定会提高客人入住酒店的质量。

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