Tourism and hospitality go hand in hand as people would require a good experience while they are on holidays (Barrows and Powers, 2009). Thus a good tourism company requires certain flair in their customer satisfaction and handling that imbibes a sense of belonging in the tourist while they enjoy with their families or colleagues. This is of course a concept and there are hardly any exact or fixed rules as to the way any single customer is to be handled. Following are some of the fixed pattern of questions that need to be asked that help in a good experience for the customer.
- What are the basic daily needs of a tourist
- What are the required food and living standards that they would expect
- What are the transportation needs that have to be met
- What are the best places that a tourist would like to visit
- What minimum comforts are to be allotted for the tourist on-road
These are basic outlines of the questions that must be asked and not by any means the final set of requirements. But most Travel and Tourism entrepreneurs would agree that the best way to reach the best solution is always to outdo the obvious answers to these questions. For example, if the obvious answer to the question what is the transportation requirements for a given trip is a land vehicle, if an air vehicle is within reach that has to be opted for in order to gain maximum customer satisfaction.